💬 Let's Connect
Whether you need technical support, have feedback about our tools, or want to suggest new features, we'd love to hear from you. Our team typically responds within 24-48 hours.
Email Support
For general questions, technical support, or feedback
support@pulsesuite.ioResponse time: 24-48 hours
Privacy & Legal
For privacy concerns, legal questions, or data requests
Support@PulseSuite.ioResponse time: 48-72 hours
Feature Requests
Suggest new converters, formats, or improvements
Support@PulseSuite.ioResponse time: 3-5 days
Bug Reports
Report technical issues or conversion problems
Support@PulseSuite.ioResponse time: 12-24 hours
Business Inquiries
Partnership opportunities, enterprise solutions, or media
Support@PulseSuite.ioResponse time: 2-3 days
Developer API
Technical questions about our API or integration
Support@PulseSuite.ioResponse time: 1-2 days
Send Us a Message
Prefer a contact form? Fill out the details below and we'll get back to you.
Quick Answers
Before reaching out, check if your question is answered below:
🔧 How do I report a conversion issue?
Email Support@PulseSuite.io with:
- File format you're converting (e.g., MP4 to AVI)
- Browser and version
- Error message or description of the problem
- File size (if relevant)
💡 How do I suggest a new converter?
Send your ideas to Support@PulseSuite.io with:
- Input and output formats you need
- Use case or why it would be helpful
- How often you'd use it
🔒 Is my data safe when contacting you?
Yes! We only use your contact information to respond to your inquiry. We don't share it with third parties or add you to mailing lists without permission.
⏱️ How quickly will you respond?
Response times vary by inquiry type:
- Bug reports: 12-24 hours
- General support: 24-48 hours
- Feature requests: 3-5 days
- Business inquiries: 2-3 days