Anti-Spam & Acceptable Use Policy
The rule in one sentence: you may only email people who asked to hear from you, and they can always leave with one click. Everything below is detail on that rule and how the platform enforces it.
Permission is required
You may send marketing email through PulseSuite only to recipients who gave you permission — for example by signing up on your form, funnel or checkout, or by an existing customer relationship where they would expect your mail. You must be able to say, for any address on your list, how it opted in.
Prohibited list practices
- Purchased, rented, traded or "co-registered" lists.
- Addresses harvested from websites or gathered without the owner's knowledge.
- Re-adding or continuing to email people who unsubscribed or bounced.
- Uploading lists you do not have the right to use.
Every message must include
- A truthful from-name and reply address identifying the actual sender.
- A subject line that is not deceptive.
- A working unsubscribe mechanism — PulseSuite adds List-Unsubscribe headers, including RFC 8058 one-click unsubscribe, to every marketing email automatically.
How enforcement works (built into the platform)
- One-click unsubscribe is automatic. Senders cannot remove or disable it.
- Unsubscribes take effect immediately and are enforced by a suppression list at delivery time. A suppressed address will not receive further marketing email from that sender even if it remains on an uploaded list.
- Bounces and complaints are tracked. Sustained complaint or bounce problems lead to review, sending limits, or suspension.
- Sending domains are authenticated (SPF, DKIM) with DMARC monitoring, so mail is verifiable by receiving providers.
Prohibited content and behaviour
- Illegal content or promotion of illegal activity.
- Phishing, malware, credential harvesting or deceptive impersonation.
- Fraudulent, deceptive or knowingly false commercial claims.
- Content that exploits or endangers minors.
- Using the service to violate anti-spam or privacy laws that apply to you or your recipients (including CAN-SPAM, CASL and GDPR/ePrivacy).
Consequences
Violations lead to warnings, sending limits, suspension or termination depending on severity. Spam that harms recipients or the platform's deliverability may result in immediate termination without notice. We cooperate with mailbox providers and, where required, authorities.
Reporting abuse
If you received unwanted mail sent through PulseSuite, or you see our platform being abused, email admin@pulsesuite.io — forwarding the message with headers helps. Reports are reviewed by a human and acted on.
Questions
Unsure whether your list or campaign qualifies? Ask first: admin@pulsesuite.io.